Returns & Exchanges
If you are not fully satisfied with your purchase, you may return or exchange any item in unused condition within 30 days of receipt.
You must have a Returns Merchandise Authorization (RMA) Number in order to process a return or exchange. Please be aware that all sale and off price Items final and no pricing adjustments will be granted.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Personalized or customized items are not eligible for return.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
1. All products must be returned in their original condition.
2. Mis-shipped products: For mis-shipped items (item received was not item ordered), once confirmed, we will be responsible for an item exchange and any shipping fees. If you so choose, you can also return the product and get a full refund plus the shipping and handling fee.
3. Color Errors: If the color of the item received is not what was ordered, you are eligible for a full refund. (This does not apply if the color difference is caused by your display monitor.)
Returning For Replacement Or Refund
1. Quality Issues:
We will be responsible for an exchange or refund if there are any product quality problems within 30 days of the Customers receiving the item. Customers may need to send the product back to us, and after confirming that the product has not been damaged on purpose, we will exchange the product or offer a refund.
2. Non Quality Issues:
Returned products should be in brand new condition with original packaging. If any accessory or the original item was lost during the process of returning, we will deduct the price of the lost item from any refund.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.