Dropshipping FAQ
Hello and thank you for looking at our drop shipping page. We offer all of our products at a discounted price and have a very successful drop shipping program. We have compiled a list of FAQ’s for you here which we hope will answer most questions straight away but if not please don’t hesitate to contact us here.
Q. How does drop shipping work?
A. Drop shipping enables you to sell as few or as many of our products as you wish without the need to carry stock. You can list items for sale on your website, eBay, Amazon etc. and when you receive an order simply log on to our site purchase the item as you would on any site but at the reduced drop-ship price with your unique drop-shipping coupon code and fill in your customer's delivery details when checking out. We then send the item/s direct to your customer by your preferred shipping method.
Q. Is there a joining, monthly or annual charge to be a dropship customer.
A. No. We know some companies do charge a joining fee or an on-going charge but we appreciate that many dropship customers are individuals or small start-up companies and we want to help the process rather than hinder it. (Just remember us when you’re millionaires).
Q. Do you have a minimum order?
A. Nope. The idea of drop shipping is to sell individual products although it’s always nice when you get multiple orders from one customer. You can order just one piece of anything listed on the site and get it sent direct to your customer or as many as needed at a time or various products. Many dropship customers offer multiple items as one sale such as a necklace, earring and bracelet set to bulk up orders but would then order these from us individually.
Q. How much does shipping cost?
A. Shipping for all dropship orders is worked out by weight so you are not overcharged for any items. You can then select different postage methods at checkout which would all be various prices at the checkout meaning we don't have a list of every items post cost due to having so many variables. It would also not be double the cost if two items were added so any such list of prices would become wrong as soon as a customer wanted more than one item. We use standard USPS prices and they do have a price chart on their website to go by if needed. We find this the best way to offer variable postage methods and keep the postage cost you pay down.
Q. Do you offer free delivery on larger orders?
A. Yes! Orders for $50.00 ship free First Class.
Q. Do I need to be a registered company?
A. No. We do however need a company name and some idea of how you are trading or planning to trade so we can authorize a wholesale account.
Q. How long will my order take to arrive?
A. Our delivery times for standard drop ship orders are all the same as retail orders. First
Q. Where do you deliver to?
A. We can deliver most items worldwide.
Q. Do you do gift messages?
A. No. We do have a gift message section at checkout but this is reserved for our retail customers where we make a little more profit and can afford the time they take to do neatly and professionally. Saying that if you had an order that needed one you can e-mail us and ask us to add something as a one off and we would be happy to but it's not a service we offer dropshippers as standard.
Q. How are the orders packed?
At CY Design Studio, we do our best to be environmentally responsible. Each handcrafted piece is made with love and packaged carefully with an eco-friendly box and ribbon. To reduce waste, we combine jewelry in one box unless otherwise requested. We pride ourselves on recycling and the re-use of packing wherever we can. We always try to re-use packing sent to us in deliveries. We also have some shoe companies local to us that supply us with empty shoe boxes to save them throwing them away and going to landfill.
Q. Do you supply a product feed for all your products?
A. No. You can use our images for your website, although we do recommend using your own descriptions for SEO. We also have a newsletter just for our drop shipping customers to keep you updated on important announcements and new releases.
Q. How do I keep up to date with what products are going out of stock and new lines?
A. We have a wholesale and drop ship newsletter. You will receive an e-mail periodically telling you what has gone out of stock, come back in and any new lines. Another great way to keep up to date with new lines, offers and trends as well as company information is to like our Facebook page, or sign up for our newsletters.
Q. What is your returns policy for dropship orders?
A. We will always do our very best to ensure your goods get to your customers in excellent condition but occasionally we do suffer the odd item getting damaged in transit. If this happens please let us know as soon as possible by e-mail including your name, address and order/invoice number. We will also require an e-mailed image of the damage. This may save your customer the hassle of returning a damaged product or having it collected and it also proves what the damage is. If we wish to make a claim against the carrier we can also use this as evidence. We will then happily replace any damages to the customer or refund you directly. If an item is faulty we may need this returning for us to look at or to return to a supplier. We will cover any postage costs incurred by you should this be the case.
Q. May we use your images?
A. We allow customers to use our images as long as these are solely to sell product/s ordered from CY Design Studio. We get some images from our suppliers but we also have to have some images done ourselves which may have the 'a' logo on. There isn’t many of these on the site as we only ever get a very small percentage of images done ourselves but you can still use these images and we only put the logo on to stop competitors pinching them. This helps us both, we have paid for the picture so don’t want someone pinching it who does not order from us and you have a unique picture relating to a product at one price so are hopefully not undercut by someone importing the same product direct and selling using our image for free at a cheaper price than you could. We use the 'a' logo now rather than our name or url so it doesn't directly identify where the products are from and wouldn't mean customers coming directly to us from seeing an image. If you do see any images on the site with our name or url these are very old ones and no future ones will be added like this as it was causing some issues we did not forsee so we altered them. We also have a photographer who can do images for your company should you wish to have any different to us and we can quote you on this accordingly. Another option some customers opt for is to buy one each of a range of products and have images done themselves to suit their site or method of selling.
Q. May we use your product descriptions?
A. We don't mind if you take the basics of a description and re-word it to suit the style of your site or to reflect your company image but we do recommend you changing these into your own words for SEO purposes.
Q. Do you have a printed price list or brochure?
A. No. Due to the vast range of products, seasonal goods, items going out of stock and new lines coming in it would be impossible for us to keep up to date with a printed list. We also try our best to be as environmentally friendly as possible and the idea of having an up to date and informative website helps us to not use ridiculous amounts of paper, ink and energy producing such things.
Q. What's the best way to contact you once I'm set up?
A. The best way to contact us is always by e-mail. These are checked regularly through the day and we aim to reply to all e-mails as quickly as possible.
It’s nothing personnel- We would love to have the time to talk to everyone on the phone but before calling us please do consider the following-
- We are often very busy packing your orders and trying to get them all out on time. If we are inundated with calls this gets delayed and I’m sure you would't appreciate your orders having a delay because we are chatting on the phone all morning?
- We can often answer questions more thoroughly by e-mail, they can be passed to the best person and all or any info can be included in them, which you can then keep to refer back to.
- There’s a much higher cost to lots of phone calls. They take up more staff hours and non-urgent e-mails can often be answered out of hours by the owners which we are happy to do plus we don’t have exciting lives to get home to :-) Inevitably extra cost has to be recouped and this would filter through to the prices so by e-mailing you help to keep the cost of the product down.
- Our phone is predominantly for retail customers and so it goes through to our shop.